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Practice Information - Professional Therapy Standards

My therapy practice operates to the highest professional & ethical standards.  I am a member of several professional therapy organisations which ensure that my work is to a very high standard and that I maintain and improve my skills through the use of Continuous Professional Development (CPD) and supervision.

Practice Information - Length of Sessions

Many therapists work to a “one hour” session plan and their fees are based on a strict one hour attendance slot.  I do not work to this method and a session can go over one hour, extending up to 90 mins if required.

Practice Information - Confidentiality

Confidentiality is essential for any therapy practice.  We follow strict guidelines and regulations governing client confidentiality as directed by the MNCP, the APHPIBWRT and our Insurance providers.  We protect your data in accordance with the GDPR regulations,  written material, client notes and all personal details are stored securely and are treated confidentially.  We will never disclose any personal data or session information except in the following circumstances…

(a) it is demonstrably in the best interest of the client/patient to disclose relevant information to the client’s medical consultant or physician, and only when the client has given their written permission to disclose information to their medical consultant or physician
(b) where the law requires disclosure
(c) when sharing information with fellow professionals, in which case, client anonymity is guaranteed
(d) in the event of a complaint being made against a therapist, subject to the complainant providing written consent for their notes and records to be made available.

For further information on privacy and how we process and use your information please refer to our Privacy Policy and Cookie Policy pages.

Practice Information - Attendance

Face to Face Sessions (Not available at present due to Covid 19 restrictions)   We run a busy therapy practice in Amesbury and in Salisbury, Wiltshire.  Often therapy sessions are booked back to back.  Please arrive shortly before your session is due to begin and be prepared to wait a little while if a previous client is still in session, in the future it could be your session which has overrun!  

Online Therapy.  Please ensure you connect at least 5 mins before your appointment time, using the unique link sent to you when the appointment was confirmed.  Also please test your camera and audio prior to the appointment to avoid any lost time.

Cancellations/Non Attendance

You may cancel or re-arrange a session up to 24 hrs before you are due to attend, however, if you cancel within 24 hours of the appointment time the full session fee may be payable.  If you fail to turn up to a session we reserve the right to charge the full session fee.

Complaints

If a client feels they have cause for complaint they should contact us by telephone, email or by post. We will respond in a timely manner and will endeavour to resolve your complaint satisfactorily.  In cases where a client wishes to make a formal complaint then they should address their concerns to the appropriate regulating body for the therapy concerned.

Practice Information - Therapy Disclaimer

The entire content of this web-site is designed for information purposes only and is not designed to replace your health care professional or treatments they provide. You must not rely on any of the information in this website to diagnose any medical or psychological condition. 

I am committed to helping you achieve your goals and resolve any issues for which you are attending for treatment.  No therapy in existence is a “magic bullet” or a “miracle cure”.  The success of any therapy depends, amongst other things, on how well we work together, and your willingness to change and to fully embrace the therapeutic process.  

I may also decide to refer you on to another therapist or cease any treatment if I feel that it is in your best interest, or if it is clear that the therapeutic process is not working.  This would only be done after discussing the reasons with you.  You may decide to stop therapy treatment at any time provided you give the appropriate notice so that any booked sessions may be cancelled without losing valuable practice time.

For some medical conditions our therapies can only be used if you have written permission from your GP or consultant, including any condition where you are under supervision of a psychiatrist or mental health professional.  This is to ensure that any medical treatment you may be undergoing will not conflict with our therapies or vice versa.  If you have any questions about this please contact me directly for more information before booking a session.